Terms and conditions

TERMS AND CONDITIONS

Please read our terms and conditions prior to placing your order.

If any part of the following is unclear to you, please feel free in calling us on 01924 451584.  

Beds Direct – Batley is the trading style of Halcyon Beds Limited, a company registered in 1984 in England and Wales under number 01810473. Our registered offices are at Springwell Mills, 233 Bradford Road, Batley, West Yorkshire, WF17 6JL. Our email address is enquiries@bedsdirect-batley.co.uk. Our telephone number is 01924 451584.

By using this website you are fully accepting any terms, conditions and disclaimers contained within these T&C’s. If you do not agree with any part of these terms, we would suggest that you do not proceed with placing an order. 

Orders placed by telephone are also bound by these T&Cs.

We reserve the right to amend our terms and conditions at any time and without notice.

PAYMENT

Goods are manufactured to order and must be paid for in full before your order is processed. Payments can be made either online (through a secure transaction via Stripe) or orders can placed over the telephone during office hours. Please be assured that we do not store transaction details. 

WEBSITE INACCURACIES

The information on this website is accurate to the best of our knowledge. 

It may be necessary to upholster our mattresses in fabrics which differ to those shown in the product photographs. This does not affect the durability, quality, or internal structure.

Our mattresses are handmade to UK standard sizes which are displayed within the product description. We have provided both imperial and metric for your convenience.

The ‘feel’ or ‘tension’ of a mattress is very much a subjective matter. One person’s medium can be another person’s firm, depending on height, weight and body shape. Our description is meant as a guide only and we cannot accept return items on the basis that you disagree with the description stated.

We reserve the right to cancel any orders (and refund the transaction) where a pricing error has occurred. We may choose to honour these orders at our discretion.

ACCESS

Our delivery service includes for goods to be placed in a room of choice, provided that there are no obstructions. The route from the delivery vehicle to the chosen room must be clear and there must be suitable space for the goods to be left. It is your responsibility to ensure that the route is free from any items which may be easily damaged during the delivery process.

Please ensure that the access route, including any features such as doorways, gates and staircases etc can accommodate the size of the goods being purchased. Returns due to any access issues are not accepted.

If you require any of the following: 

  • day specific delivery
  • a morning or afternoon timeslot 
  • installation
  • disposal

please place your order over the telephone. Extra charges occur for these services. 

Delivery services are subject to change in line with restrictions caused by the COVID pandemic. If you have any questions regarding the delivery services we currently offer, please contact us on 01924 451584 during office hours. 

 

DELIVERY

UK Mainland including some Scottish Islands 

Please check your postcode below for delivery charges. These will be added at checkout.

LOCAL DELIVERIES

Free Local Delivery:

  • WF12,13,14,15,16,17

£10 delivery charge:

  • WF2,3,4,5

£15 delivery charge:

  • WF1
  • HD1,2,3,4,5,6,8 
  • LS1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,18,19,26,27,28
  • BD1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,19

£20 delivery charge:

  • WF6,7,8,9,10,11
  • HD7,9
  • HX1,3,4,5
  • LS17
  • BD17,18

£25 delivery charge:

  • S35,36,70,71,72,73,74,75
  • HX2,6
  • LS20,21,22,23,24,25,29
  • BD16,20

£30 delivery charge:

  • BD21,22

£35 delivery charge:

  • HX7

£45 delivery charge:

  • BD23,25

 

NATIONAL DELIVERIES

Deliveries outside the above areas (Wakefield, Huddersfield, Halifax, Bradford and Leeds) carry the additional delivery charge of £75.  

The following postcodes will incur a further £25 charge: AB, IV, KW, DD, PH, PA, DG, KA, KY, FK, SA, LL, LD, SY, CT, CA, LA, TR, PL, EX, TQ, DT & NR. 

The following postcodes will also carry an additional £8 charge covering congestion charges: EC1, EC2, EC3, EC4, SE1, SW1, W1, WC1 & WC2.

National delivery is carried out by professional furniture carriers. Local delivery is carried out by our in-house delivery team (also very professional!) 

Upon delivery, the customer must inspect the goods for any signs of damage. Once the goods have been signed for, it is agreed that they have been received in a satisfactory condition and the signature obtained acts as proof of this. In the case where damage is present you should reject delivery. Failure to follow this procedure will invalidate your claim for replacement goods.

 

Off-shore UK including Northern Ireland

Please contact us with delivery details so that we can quote on an individual basis. 

 

RETURNS – FIRST 14 DAYS

Under European regulations on distance selling (which have been incorporated in UK law), we are obliged to offer a full refund on many products within the first 14 days following delivery. This does not cover items which are bespoke, i.e. custom size mattresses and beds. Unless there is a manufacturing fault present, you are responsible for arranging the return and covering all costs incurred for the return of the item to us. Goods must be returned to us in their original and unopened packaging. For hygiene purposes, mattresses cannot be returned once packaging has been opened.

If returning an item, you should ensure that you use the services of a reputable carrier who offers adequate goods in transit/storage insurance. We cannot be held responsible for any items lost or damaged via the means in which you have returned the goods to us.

Once we receive goods back, we will carry out a full inspection for signs of damage. Damaged goods will not be eligible for a refund. Providing goods are eligible following these checks, a refund will be given within the following 14 days.

RETURNS – DEFECTIVE PRODUCTS

In regard to defective goods, you have the same consumer rights as stated above. The refund will include the reimbursement of all delivery charges and Beds Direct – Batley will cover the costs of having the product returned. Goods supplied are covered by a 1 year guarantee (unless otherwise stated), if the product fails during this time we will choose whether to replace items or offer a refund at our discretion. 


Once we have received returned goods, they will be checked to ensure that the faults present are due to poor manufacture and signs of misuse. In genuine cases, all transport costs incurred in order to return the goods will be covered by us.

 

UNFORESEEN CIRCUMSTANCES

Neither the buyer nor seller is accountable for situations where delivery of goods is delayed for reasons beyond our control. In these circumstances we will make every effort to notify affected parties of non deliveries and make alternative arrangements.

SIZE TOLERANCES

Please be aware that they may be a slight size difference between products that you receive and the stated measurements. Whether mattresses are in standard UK sizes or purchased as ‘made to measure’, bear in mind that there may be up half an inch difference (approx. 15mm) on either the width or the length. This is to be expected with any handmade products made using soft materials and this is not considered a manufacturing fault.

 

COMPLAINTS

We will always try our best to settle any concerns you may have over the phone or by email, but if you feel that an issue should be considered further, please contact us in writing at:

Beds Direct – Batley, 
233 Bradford Road, 
Batley, 
West Yorkshire, 
WF17 6JL

PRIVACY STATEMENT – USE OF CUSTOMER DATA

Customer information is stored as encrypted data on secure servers. This includes names, addresses, phone numbers, email addresses and descriptions of goods purchased. This information is processed in accordance with UK law and is never sold on to third parties. Please view our Privacy Policy for more information.