Hi,


We just wanted to say a big thank you for all your help and the great service you offered us when purchasing our new bespoke mattress.  It was delivered quickly and fits our bed well. And after boring you with our indecisions, the mattress we have ended up with is perfect for the both of us!


Thanks again,


Becs & Rich



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Hi Steve,


Hope you don’t mind if I give you a quick feedback on the mattress?

Without being funny, I honestly think that Bedsdirect should offer a free second alarm to go with mattresses as a package. Again, I'm not joking, I wish I knew that quality of sleep will be THAT much different. I used to wake up 2-3 times a night, and I always used to wake up before my alarm goes on. I cannot remember when it was the last time when I didn’t hear the alarm until I bought your mattress. The quality of sleep is dramatically different, I mean it. And, again, it's not funny, I nearly slept over on a very important day when other people depended on me coming on time very early in the morning. I managed to make it , was only 5 min late, but... I was under terrible stress. I wish I new about it before, I could have set a second alarm to make sure I wake up on time, hopefully) The quality of sleep is dramatically different. But  if a client sleeps all their life on an ordinary mattress and than replaces it with your product - they need to know that should buy a second alarm for sure.


Please give my sincere thanks to the team who manufactured my mattress.


Kind regards,


Lina King

Ealing



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Dear Steve,


From the moment that I decided to replace the Mattress on the French bed to the delivery of the new one it has been a journey of Bliss.


I needed a BESPOKE service.  Lucky for me I found you after researching the Web.


Advice was given on how to measure.  


To say that I am delighted and over the Moon is an understatement. The quality and integrity of the mattress and bases is second to none. Attention to detail is A*****.


For anyone thinking of using your company I would say to them you will feel like a VIP from the moment of contact.


Superb craftsmanship and a personal service from a great Yorkshire family business.


With warmest best wishes from a VERY, VERY HAPPY CUSTOMER.


Neil Campbell-SHARP

Marlborough


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Just took delivery and it’s gorgeous.  Looks great with the decor as you can see, comfy night’s sleep coming up.
Thank you so much.

Pam and Bob Butcher


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Dear Mr Fawcett


I just wanted to say thank you for dealing with our mattress enquiry so quickly and efficiently. I am glad I got my husband to check the bed measurements!!


The mattress arrived this morning as arranged and fits perfectly.


We will know where to come should we need a bed in the future.


Thanks again.


Christine Wallhead

Stow on the Wold


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Hi Steve

Just to let you know how pleased I am with the mattress I ordered from you, order no 17694. The quality is very good (much better than Dreams where we purchased our previous bed from) Also the delivery service was brilliant someone kept in touch by phone to let me know how things were progressing and the mattress was delivered at 8.30am on the day it was promised. I couldn't have asked for a better service well done!

 

Regards

 

Mr  Thomson

Wolverhampton


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I am a designer and bought my little boy his first bed just under two weeks ago. With it being an antique French bed, I knew I would have trouble finding a mattress to fit. But I called Beds Direct and after one telephone call I had the right mattress for my little boy, and it was delivered early!!! Basically I am trying to say USE THIS COMPANY!!!! I am so happy with our mattress it fits Harrison's bed like a glove. I’m so happy that there are still UK based manufacturers who are friendly and efficient. Absolutely marvellous customer care. Will be recommending to everyone I know and will be using again! A very happy customer indeed! :)


Ms Brown

Witney

Oxfordshire


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I had been to a number of high street sellers who did not impress about their knowledge of mattresses and beds. I decided to go to a company that makes them their selves and I am very pleased that I did. They also have a showroom above the workshop where you can see and try out the different types of mattresses. Steve, of Beds Direct, was able to explain all the differences and details and we were able to choose the right one. The bed is brilliant, really comfortable. Given that you spend a third of your life in bed, it makes sense to make sure you get the right one that suits you. Beds Direct provided an excellent service from start to finish and I would strongly recommend them.


Chris Stones,

Leeds


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I ordered my custom made bed on a Saturday and 8 working days later the bed was delivered. The bed was well packaged and well protected and arrived in pristine condition. It fits into my confined space perfectly and is really comfortable (it is a pocket sprung divan bed). Initially, Steve responded to an e-mail enquiry that I sent the previous night, ringing me first thing the following morning. He listened carefully to my requirements and gave me all the advice I needed. Any queries I had after this were dealt with immediately by Steve or Dawn. In a nut shell, excellent service, product and customer service.


Carol Shilcock

Newport

Staffordshire



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This is the second bed we have purchased from beds direct. We chose them for the first one as we wanted an unusual size. However the quality was excellent and so we decided to order a second from them even though it was a standard single bed size. I ordered it about 11 am on Wednesday and it was delivered about 3 pm on Thursday. Quality was just as good as the first. Fantastic customer service and I would definitely choose them again should we need a new bed or mattress.


Lorraine Jones



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Hi Steve


I just wanted to let you know that we are absolutely delighted with the fantastic 'divan style' bed that we bought from you recently. Ours has a second bed underneath it and it means that our two young boys can sleep together - which they absolutely love! Basically it is everything that you promised - it looks great; the dimensions are centimetre perfect; the mattresses are great quality and the price was very competitive. It arrived when you said it would and was delivered by a very friendly driver. Also, there were no hidden extras as is so often the case these days. And, of course, the service that we received from you and the team was excellent as well.

Thanks so much

All the best


Barry Salmon

Aylesbury


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My search for a new bed took me eventually to Beds Direct Batley, wanted to make my purchase locally from a local manufacturer. The experience from start to finish was excellent, no pushy salesman, just direct honest facts. They let the product sell itself. My new bed was delivered and set up without any fuss or flannel from the installers, very quick and efficient. I would recommend anyone to go to Beds Direct for a personal service with a smile. Thank you all.


Mrs. White

Ossett

West Yorkshire


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Very good advice, value and prompt delivery service. Beds Direct Batley was the first shop we visited and saw a bed which we liked, obviously we shopped around afterwards but after a couple of weeks hunting we went full circle and returned to purchase. Four days later the bed had been delivered and very easily assembled. I would definitely recommend this company to anyone who wants a good quality product at a very reasonable price and doesn`t want to wait 4 weeks + for the bed to be ordered then shipped from the Far East. A big thanks to all concerned.



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Really helpful. Gave sound advice about what type of mattress we needed. Quick turn-around time to make an odd-sized mattress. Good value price. Would definitely use this company again.

Jon Davis



Dawn & Staff


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Just to thank you all very much, for your help and understanding.  I will be recommending you to family and friends in the future.


Mrs L Gibson


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To all the Staff at Beds Direct


Thank you so very much for your excellent and prompt attention.  I am so glad you advertised in Yorkshire Life and could deliver over the Pennines to Lancashire.


Best Wishes – Elaine


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Dear Beds Direct


Just a quick note to say many thanks for the quality of service that you provided in the processing of my order.


Having chosen a single bed from your factory showroom, it was discovered on delivery that the bed’s dimensions were too large to negotiate the bed upstairs.   It was then arranged for a similar bed to be manufactured as a split unit.  The next day the bed was delivered to my house without fuss.


I commend you and your staff for their helpfulness and friendly manner throughout, and appreciate your willingness to make a total of three trips to my house without a further charge being made.


I will certainly recommend you to others at every opportunity, and wish you and your company every success in the future.  Well done!


Mr D Whiteley


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Dear Steve


Thank you so much for taking the trouble to help us out over the construction of the new 2’9 bed. I am most grateful for your help with this matter.  Thanks again


Miss Potter



Steve and Staff


Thank you so much for making us a fantastic Emperor size bed.  


Thanks again

Mr and Mrs Wrightson


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Beds Direct


I am writing to thank you for the excellent service given by all of your staff, on the day I came to buy a new bed for my daughter.


The sales staff were very helpful and pleasant.  The double bed was made to order that day, and to add to such good service, the bed was also delivered free of charge to my home address on the same day.  


Once again, thank you for your friendly and efficient service.


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Dear Steve


I am writing to thank you for your fantastic service.


You gave me all the information I needed, and the mattress I decided to order was manufactured and delivered to me the next day!


Thank you very much


Ms Judge


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Dear Sir


I am writing to thank your Company for the superb service and help, which I received recently when ordering a high sleeper bed.


Having ordered a similar bed from another company and given the assurance from their staff it would arrive well before Christmas, I was shocked and upset to be told that it would not be delivered before Christmas due to an error they had made whilst registering the order.  As this bed was a Christmas present for my 7 year old daughter, I had to find an alternative supplier.


Having driven in a 30 mile radius of Shropshire, visiting numerous other suppliers, I could not find one that was prepared to help me, and deliver before Christmas.


I then went on the Internet and found your Company.  I telephoned, and was told you had two in stock.  You contacted a courier on my behalf and telephoned me with the details of this.  I placed the order, which arrived on a day to suit myself, with no problems.


I would like to take this opportunity to that you for your help, efficiency and kindness.  Due to this, my daughter will have the Christmas present she so wanted.  I would indeed have no hesitation in recommending your company to others.


I wish you all a very Happy Christmas, and successful New Year.  I can now rest assured that my daughter will be delighted, thanks only to yourselves.


Yours faithfully

Helen T


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READ WHAT OUR CUSTOMERS SAY ABOUT BEDS DIRECT BATLEY.